Refund policy

Here’s a clear, professional, and firm policy you can use:

Refund & Return Policy

At Moonwalk Vault, every piece is carefully prepared and quality-checked before it reaches you. Due to the nature of our products and limited drops, all sales are considered final. Please read our policy carefully before making a purchase.

All Sales Are Final

We do not offer refunds, returns, or exchanges for:

  • Change of mind

  • Incorrect item selection

  • Incorrect sizing chosen by the customer

  • Buyer’s remorse

Once an order is placed, it cannot be canceled or modified.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, we will make it right.

To be eligible:

  • You must contact us within 48 hours of delivery

  • Provide clear photos or video showing the issue

  • Item must be unused and in original condition

After review, we may offer a replacement at no additional cost. Refunds are not guaranteed and are issued at our discretion.

Lost or Stolen Packages

Moonwalk Vault is not responsible for packages that are:

  • Lost after being marked as delivered

  • Stolen from your address

  • Delayed due to courier issues

Please ensure your shipping information is correct and secure. For delivery issues, contact the shipping carrier directly.

Processing & Shipping

Orders are processed before shipment. Once shipped, they are under the responsibility of the carrier. Shipping times are estimates and may vary due to external factors.

Chargebacks & Disputes

By purchasing from Moonwalk Vault, you agree to this policy. Filing a chargeback without contacting us first may result in being banned from future purchases.

Contact Us

For any issues related to your order, please reach out to us at:
moonwalkvault@outlook.com

By completing a purchase on our website, you acknowledge and agree to all terms outlined in this Refund & Return Policy.